Archive for the ‘Travel’ Category

Air Travelers Pump Up The Crankiness

Thursday, October 7th, 2010

See? Someone is listening.

  • The Department of Transportation received 8,797 complaints about airlines from consumers this year. That’s 32% more than last year.
  • This sharp increase in complaints is strange, since airline performance doesn’t seem to have decreased since last year. Planes are taking off more or less on time and keeping customers in their seats. This year’s complaint levels are at about the same level as in 2008. Airline service improved in 2009, resulting in fewer complaints.
  • The DOT explains that this year’s spike may be a side effect of an easier online complaint tool. Airlines blame bad weather. Customers blame the airlines. They say that when problems do arise, customer service is bad at best and hostile at worst.

Facts & Figures

  • Delta was the target of the most DOT complaints this year.
  • Complaints about airlines’ failure to provide alternate transportation have increased 82% this year.
  • “Misinformation” complaints have jumped 70%.

Best Quote

“This was so egregiously outrageous.” – Patti Sachs, burned United Airlines customer

DailyCandy Editor Lauren Lumsden On Discovering New And Cool

Monday, October 4th, 2010

It’s not every day you get to interview an editor from your favorite daily mailing list, but we somehow convinced Lauren to chat in front of our camera last week. Check out her interview to learn about the dude-ranch-to-web-editor career track and, of course, Bacon Salt.

>>TILE brings you exclusive interviews from people doing great things in SPEND, GROW, and GIVE. To view more, click on TILEcasts in the TILE Library.

Have a burning question or someone you’d like to see interviewed? Let us know – just Ask TILE!

Strange Bike And Monorail Fusion May Revolutionize City Travel

Thursday, April 1st, 2010

Safe, weatherproof, environmentally friendly, and a good workout, too!

  • Geoffrey Barnett’s ingenious new invention combines a recumbent (lying down) bicycle with monorail technology, creating the “Schweeb.”
  • The invention may provide an alternative means of city travel, and it’s cheap and ecologically-friendly, to boot.
  • Apparently, recumbent cycling is faster than upright cycling, and a monorail would be the safest way to get around crowded cities quickly.

Facts & Figures

  • “Schweeb” is derived from the German word “schweben,” which means “to float” or “suspend.”
  • Barnett worked on the design for six years while he lived in Tokyo, and opened a 200 meter (650 foot) track in Rotorua, New Zealand in 2007.
  • The Schweeb can reach speeds of up to 35 mph.

Best Quote

“To me, as a cyclist, it’s just obvious, you should be able to ride over the top of traffic, so I came up with the idea of a weather-proof capsule that is completely safe.” – Geoffrey Barnett, Inventor

Tom Tom Navigation Not Going Anywhere But Up (Apparently)

Wednesday, March 3rd, 2010

Or so says the CEO of the company… but do you agree?

  • Despite the fact that both Google and Nokia have recently announced free turn-by-turn navigation on mobile phones, TomTom’s CEO, Harold Goddijn, is firm in his belief that these threats will not affect his company’s well-being or profitability.
  • Goddijn extolled his company’s proficiency in map-making, while downplaying the threat of competing companies offering free services that would replicate the functionality of his company’s GPS device on mobile phones, a service he says has existed for quite some time.
  • Tom Tom avoided experiencing a huge setback in the recession by cutting costs and focusing sales efforts on car manufacturers, fleet management services, map and traffic subscriptions and an iPhone app.

Facts and Figures

  • TomTom’s 2009 fourth quarter net profit came out to be 73 million euros ($99 million)
  • In the fourth quarter, sales rose 1% to 533 million euros, up from 528 million euros a year ago.
  • The company expects sales to be flat in 2010.

Best Quote

“We need to get away from the impression that the various navigation platforms are competing with each other.” – Harold Goddijn, Chief Executive Officer of TomTom NV

Why do you have to declare what you bought when you go through customs?

Thursday, December 17th, 2009

Customs can be confusing, tiresome, and tedious – and that’s before you reach the hour-long line at JFK. Before getting off the plane (or crossing the border from Mexico) you’ll have to fill out a customs form detailing exactly what you bought and how much it cost. What’s the point though? And why does the government care?

The U.S. government isn’t actually interested in whether you are bringing jeans or a pair of shorts back – it cares that you are bringing something back. Just like people can’t freely enter the country, there are also laws governing which items can be brought back. Items already illegal in the U.S. (like Cuban cigars) are obviously banned, but the government also looks at the value of your purchases. In most situations, if the total dollar value of your items is above $800, there will be a duty (tax amount) assessed on that extra value. If you purchased $923 in clothes, you will only be taxed on $123 and not the full amount. It may seem like the government is making you pay unnecessarily, but they’re actually cutting you a break.

When you buy something in the U.S., no matter how much it costs, you will also be paying a tax on the good. When you’re at customs, you actually are being allowed $800 of tax-free goods – that’s a pretty good deal. Above that amount, the government is only collecting what it normally would receive had you been shopping in the U.S.

Winter Forecast: Fewer Flights And Higher Fares

Thursday, October 15th, 2009

American airlines are taking a hint from European discount airlines: pack ‘em in and charge extra for everything.

  • Though the economy is picking up elsewhere, the airline industry is still struggling. And that means higher fares and more annoying fees for you, the traveler.
  • To save money, many airlines are paring back their schedules, which will decease the total number of  flights available. At the same time, business travel is expected to increase, which will limit supply even more.
  • Many airlines have already added a holiday travel surcharge, and are also considering additional fees for online booking, advance boarding, and infants.

Facts & Figures

  • According to Tom Parsons of BestFares.com, the cost of domestic flights has increased recently by more than 50%.
  • Delta, American, United, and US Airways will be charging an extra $10 per ticket on certain holiday travel dates this winter.

Best Quote

“Even with the new fees, airlines are losing billions. So it’s either fees, higher fares, or we’ll see some more airlines fall into the aviation ash heap along with TWA, Pan Am, Skybus and Independence Air.” – George Hobica,  Founder of AirfareWatchdog

A Traveler’s Check is…

Monday, July 27th, 2009

A traveler’s check is a a pre-printed check issued by a financial institution (the first was American Express) that serves the same purpose as cash, but is not accepted at every store (unlike cash). People often use these when traveling because, unlike cash, they can be replaced if lost or stolen.