Security FAQs

Is the account information secure?

Account information is transferred from Citi to TILE via Yodlee Inc., which provides this service to major financial institutions (including CPB) and consumer financial websites. This means TILE can access Member accounts and data without ever storing the client’s password, decreasing potential security risks. TILE and Yodlee use widely accepted industry standards for security, privacy and authentication to ensure all data is transferred and maintained securely.

Why does the Member need their Client Website credentials?

Members will need their CitiPrivateBank.com and/or Citi.com IDs, passwords, and answers to their security questions to complete their initial log-on to Spend Grow Give.com. This authenticates their accounts and ensures that TILE can populate the site with their transaction data and account information. Without this information, they will not be able to begin using the site the first time they log in.

How does TILE deal with privacy issues?

Privacy is at the forefront of TILE’s design and focus. TILE has achieved the TRUSTe Web Privacy Seal, which tells Members their personal data is treated with confidentiality. TILE complies with TRUSTe’s program requirements, which are based upon the Federal Trade Commission’s Fair Information Principles. See the Privacy Policy at https://demo.tilefinancial.com/about/privacy-policy.

How does TILE work for minors of “in trust” accounts?

Members under 18 can use “in trust” accounts as the underlying Citi accounts. Also, they may use a joint account they may have with their Funder. There is no trading directly from the TILE platform. Members will execute investment decisions with help from their Funder and Private Banker. Within TILE, the GROW account is read-only. TILE facilitates a Member’s ability to see what’s inside the portfolio, but the fiduciary relationship and execution capability remains with Citi Private Bank.

We are discussing client information here. Is that okay?

The CPB account opening agreements specify that Citi may offer additional services to benefit clients and as such may occasionally share information to those service providers. TILE qualifies as an added beneficial service to our clients. Also, CPB’s legal team has formed and executed contractual agreements with TILE to ensure any information shared is held in the strictest of confidence. You will also notice disclaimers that were approved by CPB legal throughout the TILE website

How does TILE vet its nonprofit partners?

TILE requires partner nonprofits to have 501(c)3 status, a minimum annual operating budget of $1M, a track record of successful past performance, and a secular scope. Before establishing an official partnership, we work with the organization to achieve a joint understanding of how it can specifically engage young TILE donors, especially with new media and exclusive content. We have partnered with ten charities for our beta launch, all of which fall within one of our five Cause categories: Education, Environment, Health, Human Rights, and Poverty.